Theme Park, Amusement Park and Attractions Industry News

Universal Orlando CityWalk Begins Limited Reopening

An eclectic collection of themed restaurants, nightclubs, specialty shops and a 20-screen movie theatre, Universal CityWalk is Orlando's hottest spot for entertainment, boasting the biggest names in live music, dining, dancing, movies and more

Universal Orlando CityWalk will begin limited operation of select venues at Universal Orlando’s CityWalk on Thursday, May 14, as they take the first steps toward reopening. With the health and safety of guests and team members their top priority, they are taking specific measures that include screening guests and team members, social distancing, and requiring everyone to wear a face covering. They will also be limiting capacity at venues and increasing their already-aggressive cleaning and disinfection procedures.

Select venues are scheduled to open daily from 4 p.m. to 10 p.m. and include select full-service restaurants and quick-service food locations. They are Red Oven Pizza Bakery, Bubba Gump Shrimp Co. Restaurant & Market, Jimmy Buffett’s Margaritaville (outside seating and Lone Palm area only), Voodoo Doughnut, and Auntie Anne’s. Each restaurant will have a limited menu and limited seating available. Also opening are the Universal Studios Store, Hart & Huntington Tattoo Company’s retail shop, and select merchandise carts as well as Hollywood Drive-In Golf.

They will continue to monitor conditions and make adjustments moving forward. Additional venues may be added over time and hours of operations are subject to change. They will continue to work closely with local health officials and their own health and safety experts and adhere to CDC guidelines. Their team members will undergo temperature checks and will wear face coverings. They will implement temperature checks for each guest upon arrival. If a guest has a temperature of 100.4 degrees F or greater, they will not be able to enter CityWalk. They will require guests to wear face coverings during their visit. There will be face coverings available for purchase at cost. Each venue will limit capacity to help enforce social distancing, and all chairs and tables will be thoroughly cleaned and disinfected after each seating. High-touch surfaces throughout CityWalk will be frequently cleaned and disinfected as well. Cashless payments will be available at all venues, and self-parking will be complimentary.

Guests will be encouraged to follow CDC guidelines and conduct temperature checks prior to arrival. Guests should evaluate their own risk as they determine whether to visit. And, in line with CDC guidelines, they do not recommend older adults or individuals at high-risk with severe underlying medical conditions to visit CityWalk.

Universal Orlando’s theme parks and hotels as well as Universal Studios Hollywood and Universal CityWalk Hollywood remain closed through at least May 31.

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