Aquatica Orlando, in conjunction with the International Board of Credentialing and Continuing Education Standards (IBCCES), has announced the completion of a staff-wide autism sensitivity and awareness training as well as an onsite review of the park property and guest experience. The completion designates Aquatica Orlando as a Certified Autism Centre (CAC) as distinguished by IBCCES — the first water park in the world to receive such a distinction. This accreditation follows sister park Sesame Place, which became the world’s first certified autism centre theme park last April.
Working closely with IBCCES, the staff at Aquatica will be continually trained to assist guests with Autism Spectrum Disorder (ASD) and their families, to help ensure a positive experience during their visit. Guests will also be provided with specific information about attractions and experiences along with in-park accommodations to help them plan their day and make informed choices best suited to their individual needs.
For almost 20 years, IBCCES has been the industry leader in autism training for licensed healthcare professionals and educators around the globe. IBCCES recognised that many families with children who have special needs have limited travel options, and in response, created training and certification programs specifically for the hospitality and travel industry. As a Certified Autism Centre, Aquatica Orlando is required to provide ongoing training to ensure that team members have the requisite knowledge, skills, temperament and expertise to interact with all families and children with special needs, specifically on the autism spectrum. Training takes place in the areas of sensory awareness, environment, communication, motor and social skills, program development, and emotional awareness as well as a comprehensive autism competency exam. The autism training must be taken every two years in order to maintain the certification.
“As the first water park in the world to complete the training and become a Certified Autism Centre, Aquatica Orlando is proud to provide fun and memorable experiences through exceptional service,” said David Heaton, Vice President of Aquatica Orlando. “We continually strive to create safe and meaningful experiences for all of our guests, and we are committed in our efforts to offer families inclusive activities for children with autism and other special needs.”
Robust pre-visit planning resources will be added to the park’s website including a sensory guide developed by IBCCES. This sensory guide will make it easier for parents to plan activities that satisfy their child’s specific needs and accommodations by providing insight on how a child with sensory processing issues may be affected by each sense for each attraction. The park will also have a quiet room inside the park with adjustable lighting and a comfortable seating area for guests to take a break.
“We know that training and certification is the best way for organisations to ensure they can accommodate all families,” explained Myron Pincomb, IBCCES Board Chairman. “IBCCES is proud to work with Aquatica Orlando and other leaders in the industry to increase the availability of certified options and help individuals have a safe and enriching experience when traveling or visiting a new place. With the rise in diagnosis rates of cognitive disorders, there is a huge need for these options and for organisations to make a long-lasting commitment to their guests.”