IAAPA has revealed details of the education sessions and pre-convention safety institute planned as part of its Asian Attractions Expo (AAE) next month in Seoul, South Korea.
“In addition to a full-day IAAPA Safety Institute, we have secured some of the industry’s most well-respected leaders to provide education sessions and keynote addresses,” says IAAPA’s vice president of education, training, and professional development, John Henderson. “With speakers from South Korea, Japan, China, Hong Kong, the Philippines and the United States, this will truly be an outstanding education programme.”
The day before the trade show, on Tuesday June 9, participants in the IAAPA Safety Institute will hear from international experts discussing maintenance, operations and international standards, see list of sessions opposite.
During the show itself, the education program will continue with a focus on guest service and operations. Executives from some of Asia’s most well-known attractions will speak on service excellence, staff training and development, and the latest industry trends.
Two “leadership luncheons” will also allow AAE visitors an exclusive audience with accomplished industry leaders from Asia as they share some of the wisdom and success they’ve gained in the world’s fastest growing market for the attractions industry. On Thursday June 11, Liu Pingchun, vice-president of OCT Enterprises and chairman of OCT Holdings, will speak, followed on Friday by Lee Won Hyo, director general of Seoul Grand Park.
IAAPA SAFETY INSTITUTE
(All sessions Tuesday June 9)
A Comprehensive Approach to Safety
Speaker: Greg Hale, Walt Disney Parks & Resorts
Understanding & Improving Waterpark Safety in Asia
Speakers: Richard Carrolland Yongpom Ho, Jeff Ellis & Associates
Operational Excellence – Perfecting Training and Documentation
Joe Schott, Walt Disney Attractions Japan
Maintenance Excellence – Universal and Asian Safety Standards and Applications
Speaker: Mario O Mamon, Enchanted Kingdom, Philippines
EDUCATION HIGHLIGHTS
Wednesday June 10, 1500
An Insider’s Look at Guest Service
Presented by Tom Mehrmann, Ocean Park, Hong Kong, and Greg Hale, Walt Disney Parks & Resorts
Thursday June 11, 1330
Incorporating Asian Values Into Service Training
Presented by Ng Lee Li, Sentosa Tourism Academy, Singapore
Thursday June 11, 1500
Sustaining a Corporate Culture of Guest Service
Presented by Tony Sze, Chimelong Group, China
Friday June 12, 1100
Developing Successful Waterparks in Korea
Presented by Hong Young Ki, COO, Ocean World, South Korea
Asian Attractions Expo is largest conference and trade show for the attractions industry in Asia and takes place from June 9 to 12 at COEX Convention & Exhibition Centre (pictured below) in Seoul. For the full education programme, or to register, see www.iaapaexpo.com
